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Our Services

  • Keynote Speaking Engagements 

  • One-on-One or Group Training Programs

  • One-on-One or Group Leadership Coaching

  • Our Signature Reputation Optimization or Transformation Program.
    - Create a Culture of Caring, Collaboration, and Continuous Improvement

Discover the Proven Method for Earning and Inspiring 5-Star Guest Reviews

Are you like many hoteliers who are frustrated by suboptimal reviews that don’t reflect your beliefs about your property’s best work?


Do you wish you could learn the secret to why some hotels consistently receive 5-Star reviews regardless of their size, style, or classification?

Wouldn't you like to see those dreaded online negative reviews, replaced by a shower of enthusiastic, heartfelt praise for your hotel’s staff and service?

I know your pain points because I have been there. In my 20 years with Library Hotel Collection I have worked with many hotel General Managers and Marketing Directors on building their hotel reputation. 


It all started in 2002 when one of our boutique hotels, the Hotel Giraffe, was ranked #3 in New York City, there was we had such success at one of our hotels, and the added exposure was making our phones right off the hook with reservations all day. 

Like many of you, we wondered why one hotel was getting great reviews and the others were just as lovely, but not achieving the same success. 

It wasn't easy, but we were determined to unlock the secret to getting all of our hotels to the top rankings on review sites because the added online exposure was more effective than anything we had ever done before. 


And so we did! 

I was able to orchestrate an astonishing level of guest review success of eight hotels over the years with the Library Hotel Collection, regardless of the hotel's size or luxury classifications. What's more, success has sustained itself over the years, because the results were deeply rooted in the corporate culture. 

Now, it is my mission to share this method with any hotelier who understands that it is just as easy to give outstanding service, once you know how how to embrace feedback and inspire your team. 


 I would be absolutely honored to work with you on a weekly basis, to coach you through applying these secrets to 5-Star review success to your property.


Over the months that we work together, I will continuously send you access to tips for success, and ideas that worked amazingly well for other hotels. 


Each week, when you and your team will have one-on-one coaching sessions with me, I will only be focused on working with you on your hotel's unique opportunities and challenges. 

Together we will craft your hotel's Reputation Transformation, building success one guest at a time, brick by brick, celebrating the little wins, and staying motivated and on point every step of the way.

Let's take the first step today, with a free, no-obligation Reputation Assessment, and complimentary consultation. Once I understand your goals, I will be delighted to present you with a proposal that I hope you will find to be the best investment your hotel's future success! 

Every journey starts with the first step. Let's talk. 
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