A Sampling of Our
Portfolio Acheivements



Adele Gutman has been honored as one of the

Top 25 Most Extraordinary Minds in Sales & Marketing by the Hospitality Sales and Marketing Association International for achieving exceptional results, driving revenue through

Guest Experience and Reputation Cultivation. 

 During her tenure as Vice President of the Library Hotel Collection, the brand astonished the hotel industry by repeatedly earning the
#1 highest guest satisfaction rating of any luxury hotel brand in the world, receiving a 96.1% GRI (Global Review Index-by ReviewPro) on the Luxury Brand Report, a survey of 2.7 million annual online reviews.

Now, Adele is available to helping hoteliers, healthcare professionals, and all service industries implement the award-winning Five Star Review System she developed over decades in hospitality.

 You don't need to be a 5-Star Hotel to deliver a 5-Star Experience and inspire 5- Star Reviews. 

With the right success coach, business leaders of any price point, and classification can learn how to empower team performance, create employee and customer loyalty, and Inspire Five Star Reviews!

Adele is also the host of the Hospitality Reputation Marketing Podcast - Get Great Reviews! Subscribe on YouTube, Spotify, Apple Podcasts, and more! 

  • Speaking Engagements

  • Reputation Optimization

  • Leadership Consulting

  • Executive Workshops

  • Culture Workshops

  • Communications Alignment 

Our Services

No one aspires to

spend each day
of their


doing average things
and achieving average results. 

We have a great team,

so why do we settle for ordinary?

As long as we must work, let's have some fun with it!

Let's enjoy life, and find ways to be great,
to make travelers happy,
and to achieve results

 beyond our dreams!

Library Hotel Collection Receiving the A
Library Lobby.jpg

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