Culture and Work Climate: How to create a positive, supportive culture in a hospitality organization. Panel: Calvin Stovall, CEO, ICONIC Presentations, USA Chris Puntureri, CHIA, CHEx, Chief Operating Officer, Iridescent Hotels, USA Adele Gutman Milne, CHBA, CHDM, Host, Hospitality Reputation Marketing Podcast, USA

Tomorrow starts now with HSMAI Europe How to avoid the most costly and common mistakes hotels often make when it comes to reviews and reputation? Meet Adele Gutman Milne – Host of the Hospitality Reputation Marketing Podcast: Get Great Reviews In this interview you will meet Adele Gutman Milne. She has been honored as one of the Top 25 Most Extraordinary Minds in Sales & Marketing by the Hospitality Sales and Marketing Association International (HSMAI) for achieving unprecedented results in driving revenue through Guest Experience, Reputation Optimization, and Culture. During her tenure as Vice President of the Library Hotel Collection in New York, the brand astonished the hotel industry by repeatedly earning the #1 highest guest satisfaction rating of any luxury hotel brand in the world, receiving a 96.1% GRI (Global Review Index-by ReviewPro) on the Luxury Brand Report, a survey of 2.7 million annual online reviews. Every property in the collection rose to the top of their market for guest satisfaction on review sites like Tripadvisor, including the Aria Hotel Budapest who was named the #1 Hotel in the World on the 2017 Tripadvisor Travelers Choice Awards. Morderated by Martin Andersen – Commercial Director, Amerikalinjen Martin is an “out in front” leader with a proven history of adding value to any Hotel that he has worked for. As a seasoned professional with more than 14 years of hospitality experience, Martin is known for driving brand growth, maximizing operational excellence, and delivering financial performance. He most recently served as Commercial Director for Amerikalinjen located in Oslo Norway where he led branding, sales, marketing and P.R. for the property. Before that Martin led the sales efforts for two of America’s most legendary hotels as he acted as Director of Sales for The Beverly Hilton Hotel in Los Angeles California and Assistant Director of Sales for the Waldorf Astoria New York. Through his solid education and work experiences, he has always portrayed the highest level of initiative and good judgement while maintaining budgets and meeting and exceeding goals. In his current role he manages Sales, Marketing and PR for 7 Hotels in Norway, working for one of Scandinavians largest hotel brands – Nordic Hotels and Resorts. In order for you to ask questions and comment during the session, you will have to be logged in with your Google/Youtube account.

Adele Gutman is this week's guest on Maxin' TV. She was the VP Sales, Marketing & Revenue for the Library Hotel Collection (LHC Hotels). Under her guidance their Aria Hotel Budapest was awarded the ultimate recognition as the #1 Best Hotel in the World (2017) on the TripAdvisor Traveler's Choice Awards. She's the World's #1 Expert on how to rank at the top of TripAdvisor. In fact, she had all four Library Hotel Collection NYC properties in the top four spots on TripAdvisor simultaneously, an achievement that has yet to be matched by any other hotel group. We discuss how to get more reviews and rank #1 on TripAdvisor in addition to: 1. Hotel marketing strategies 2. Hospitality 3. Getting More Reviews in general Check out Adele's Podcast here: https://www.youtube.com/channel/UCAsO1RjzCREScY9fDXuBXQA #maxintv #tripadvisor #hotelmarketing

Ep 104 Interview: Adele Gutman | Hotel Reputation Consultant | Get Great Guest Reviews Podcast | Charleston (USA) Adele Gutman is a global reference when it comes to Hotel reputation and ensuring her clients hit the top spots on the global review sites. During our conversation, Adele talked about: -Her career and how she felt in love with good service -What is needed to provide a great experience -The relation between good service, better reviews and increasing your rates -Empowerment, a key to success -Advice for the young professionals Hope you find the content useful, Subscribe for more!

Adele Gutman is here to rock the house and she is one of the top contractors when it comes to reputation renovations. Adele is well known for getting great TripAdvisor Reviews for hotels. Today she will tell us how to W.O.W. our guest, adapt to change, and the tips and tricks you need to start your hotels reputation renovation. All this and more on today’s True Hotel Leaders Where Leaders teach leaders. #hotelmanagement #hotelbusiness #hotelindustry

We're rounding out the year with one of 2021's Top Influential Leaders in Hospitality and the creator of The Five Star Review System, Adele Gutman. Adele sits down to talk about empowering her teams, inspiring great reviews, and the value behind both positive and negative customer feedback. Tune in to hear the secrets behind delivering great experiences for guests at every touchpoint. To learn more about Adele, visit: http://www.adelegutman.com Listen on Captivate: https://wdcpodcast.captivate.fm/episode/top-influential-leaders-in-hospitality Winning Digital Customers | The Podcast focuses on stories of digital transformation, told by the people who led them. The podcast covers a range of topics including digital transformation, enterprise strategy and innovation, customer research, design thinking, agile practices, journey mapping, and other related ideas. Howard Tiersky is a digital transformation consultant with 20+ years of experience helping Fortune 1000 companies. He released his bestselling book of the same name (Winning Digital Customers) in October 2020, and created the podcast to give listeners real-life examples and context to some of the themes presented in the book. http://www.twitter.com/tiersky http://www.linkedin.com/in/tiersky http://www.facebook.com/h.tiersky

Adele Gutman Host of the Hospitality Reputation Marketing Podcast visits Rupesh Patel for a conversation about the importance of focusing on 5-Star review success and the connection between reputation and revenue. Subscribe to Hospitality Live with Rupesh Patel and see all the past episodes here: https://www.youtube.com/channel/UCLTwFMa6WK8fT-g81GFirIQ

Ben Hanley, Founder of three & six and Loren Gray of Hospitality Digital Marketing have some great advice for hoteliers.