A Masterclass in Tripadvisor Success: Sally Beck, GM of the Royal Lancaster, the #3 Hotel in the UK

Why Isn't My Reputation Management Program Making Impact? Reputation Q&A for Hoteliers.

Julian Star Award Winning General Manager, Craig Poole talks about, Authentic, Selfless Hospitality

The Confetti Culture Playbook Author and Hotel General Manager, James Ferguson visits Adele Gutman

Shifting Culture as A Path to Recovery: With Hotel Owner, Robert Rauch, of HotelGuru.com

Are Mixed Reviews Jeopardizing Your Sales Team's Success? Here's what savvy hoteliers need to know.

Do Happy Employees = Happy Guests? Or is it vice versa? Guest: ex2cx expert, Jill Raff.

Tips From the #1 B&B in the World on Tripadvisor- The 25 Boutique B&B owner, Andy Banner-Price.

Creating a Culture of Innovation at Your Hotel or Restaurant

Do's and Don'ts of Embracing Feedback to Drive Revenue

Winning Digital Customers With Author Howard Tiersky

Five Star Service Recovery. Let's fix it!

The Financial Benefit of Getting Great Guest Reviews in 2022

2021 Highlights -Time for Hotels to Rethink the Way We Respond to Guest Reviews - Top Floor Podcast

2021 Highlights- CRM- Our Secret Weapon to Avoid Guest Disappointment and Elevate Guest Loyalty

2021 Highlights - Top Misconceptions on Reputation Optimization and Guest Review Management

How to Inspire Great Restaurant Reviews with Ken McGarrie, Author of the Surprise Restaurant Manager

What Critical Tool is Your Hotel Marketing Tech Stack Missing?

Craig Poole, GM of the Year, shares a case study of Hospitality Leadership, Culture, and Profit.

Tripadvisor Success Story: Jamie Holmes, General Manager of the Nantucket Hotel & Resort