The Relationship Between Reputation, Reviews, and Revenue on Hotels with Christoph Hütter

7 Practices to Stop Now if You Want Your Guests to Love Your Hotel

Solving the Guest Experience with Technology and Humanity

5 Common Mistakes to Avoid When Responding to Negative Reviews, and What to do Instead!

Unleash your business success by upgrading your mindset

A Masterclass in Tripadvisor Success: Sally Beck, GM of the Royal Lancaster, the #3 Hotel in the UK

Julian Star Award Winning General Manager, Craig Poole talks about, Authentic, Selfless Hospitality

The Confetti Culture Playbook Author and Hotel General Manager, James Ferguson visits Adele Gutman

Create a Culture Where Teams Can Thrive: Emotional Self Mastery Author, Cheryl C. Jones

Shifting Culture as A Path to Recovery: With Hotel Owner, Robert Rauch, of HotelGuru.com

Hospitality From Within Author Sarah Dandashy chats with Adele about Inspiring Five Star Reviews

Are Mixed Reviews Jeopardizing Your Sales Team's Success? Here's what savvy hoteliers need to know.

Do's and Don'ts of Embracing Feedback to Drive Revenue

Winning Digital Customers With Author Howard Tiersky

Five Star Service Recovery. Let's fix it!

The Financial Benefit of Getting Great Guest Reviews in 2022

2021 Highlights -Time for Hotels to Rethink the Way We Respond to Guest Reviews - Top Floor Podcast

2021 Highlights- The Culture Panel of the Global Hospitality Summit

A Hotelier's New Year’s Resolution for 2022: Reduce Stress for Guests and Staff.

2021 Highlights - Top Misconceptions on Reputation Optimization and Guest Review Management