• Adele Gutman Milne, CHBA, CHDM

How the Casablanca Hotel by Library Hotel Collection has Ruled the Top of the Charts on Tripadvisor

Interview with John Taboada, General Manager of the Casablanca Hotel Times Square

How does he do it? Listen in.

In this episode, we discuss the power of :


Embracing Guest Feedback.


Making Staff feel Appreciated.


Making Guests feel Cared about "Like Family".


And how daily coaching and grooming team members on the job so that they can make great decisions and grow their careers, all while winning at making guests happy.



Everything we talk about is totally do-able!


Do you want more tips on how to achieve extraordinary success in guest satisfaction?


Please remember to subscribe to this page, as well as our podcast!



For personal attention, I would love to hear from you at adele@adelegutman.com





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