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  • Writer's pictureAdele Gutman Milne, CHBA, CHDM

Interview With Lonny Wolfe, GM of the Sun Dek Beach House

How does a 3-Star Hotel Earn 5-Star Reviews?

If you need proof that you don’t have to be a 5-Star Hotel to deliver 5-Star service and inspire 5-Star reviews, this episode is for you.

I had the great pleasure to interview Lonny Wolfe GM of the Sun Dek Beach House, a 3-Star Beach hotel in Florida, yet it has a pure 5-Star/5-Bubble rating from the members of Tripadvisor. Only 61 of the over 3,200 hotels listed on Tripadvisor in Florida have achieved this coveted score!

Listen in and see how this GM helped the team at this modest beach house hotel win big on guest satisfaction and on getting great reviews.


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