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  • Writer's pictureAdele Gutman Milne, CHBA, CHDM
    • Feb 20, 2021
    • 1 min read

Great Reads: Optimizing Hotel Success in 2021

I was delighted to be featured in this important round up written by the team at InnRoad


There is definitely a theme here, but don't miss the full article.

Juliet Bluemling's article Tips on Optimizing Success in 2021

  • Start looking at everything with fresh eyes

  • Find new opportunities

  • New revenue streams

  • Know what makes your experience unique

  • Communicate that well

  • Elevate the guest experience

  • Increase convenience

  • Decrease friction points

  • Embrace Technology and AI to improve efficiency

  • Small improvements make a huge impact in a competitive market

  • Embrace feedback

  • Create a culture of problem solvers

  • Build loyalty and reputation


Adele Gutman Milne, CHBA, CHDM, Max Starkov Michail Tzouvelekis, Louis Thompson; Andy CollinsJuliana Hahn, Tamie Matthews RevenYou Juliet Bluemling


#hotelbusiness #continuousimprovement #marketing #guestexperience #guestreviews #recovery #resilience #hsmai #aahoa




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