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  • Writer's pictureAdele Gutman Milne, CHBA, CHDM

Great Reads: Optimizing Hotel Success in 2021

I was delighted to be featured in this important round up written by the team at InnRoad

There is definitely a theme here, but don't miss the full article.

  • Start looking at everything with fresh eyes

  • Find new opportunities

  • New revenue streams

  • Know what makes your experience unique

  • Communicate that well

  • Elevate the guest experience

  • Increase convenience

  • Decrease friction points

  • Embrace Technology and AI to improve efficiency

  • Small improvements make a huge impact in a competitive market

  • Embrace feedback

  • Create a culture of problem solvers

  • Build loyalty and reputation

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