I was delighted to be featured in this important round up written by the team at InnRoad
There is definitely a theme here, but don't miss the full article.
Start looking at everything with fresh eyes
Find new opportunities
New revenue streams
Know what makes your experience unique
Communicate that well
Elevate the guest experience
Increase convenience
Decrease friction points
Embrace Technology and AI to improve efficiency
Small improvements make a huge impact in a competitive market
Embrace feedback
Create a culture of problem solvers
Build loyalty and reputation
Adele Gutman Milne, CHBA, CHDM, Max Starkov Michail Tzouvelekis, Louis Thompson; Andy CollinsJuliana Hahn, Tamie Matthews RevenYou Juliet Bluemling
#hotelbusiness #continuousimprovement #marketing #guestexperience #guestreviews #recovery #resilience #hsmai #aahoa