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Writer's pictureAdele Gutman Milne, CHBA, CHDM

2021 Highlights- Adele visits Shep Hyken's Business Radio Show

Updated: Dec 30, 2021

The end of the year is a great time to reminisce! In the coming days, I'll share a few great memories, articles, and conversations to help energize you for a wonderful 2022.


If you have not subscribed here on my website, please do. I am about to start 2022 with a fresh rebranding of my podcast, and I don't want you to miss a beat!


Get Great Guest Reviews -The Podcast will be coming to you every Wednesday. The launch date is planned for sometime in January.


One year ago today, I posted one of my earliest podcast episodes by interviewing one of my favorite customer experience authors, Shep Hyken.


While I am the authority on getting great guest reviews, was a total novice at podcasting, so it was an incredible kindness for him to join one of my first attempts!

Even better, after our recording, Shep was gracious enough to then invite me to be a featured guest on Shep Hyken's Business Radio which was a wonderful way to start out 2021.


Below is the audio from that interview.

For show notes of that conversation, please visit:



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