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  • Writer's pictureAdele Gutman Milne, CHBA, CHDM

Tripadvisor Success Story: Jamie Holmes, General Manager of the Nantucket Hotel & Resort

If you want your guests to PAY more, STAY more, and SAY more to the world about why your hotel, restaurant, or attraction is the best choice, then you need to create an exceptional service culture.

Jamie shared with me many insights on how his winning team keeps their guest satisfaction so high, by thinking as a team, working as a team, and even focusing on guest reviews as a team.

If you are a hotel manager or aspire to be a great hospitality leader someday, you will not want to miss a single word of this episode of the Hospitality Reputation Marketing Podcast, Get Great Reviews. This is Part Two of the Tripadvisor success story of the award-winning Nantucket Hotel and Resort!

Last time, we had a stimulating conversation with Gwenn Snider, the owner of Little Gem Resorts, including the Nantucket Hotel and Resort, a hotel distinguished for year after year, topping the Top 25 Best of the Best Hotels in the US on the Tripadvisor Travelers Choice Awards.

Here is the audio version of my chat with Gwenn Snider:

In this episode, I am honored to have the opportunity to speak with the hotel’s extraordinary General Manager, Jamie Holmes.

Here are some other great podcasts made by my friends which I am sure you will enjoy:

And you can see many of us together on Fridays at 11:30 AM Eastern on

or find us on the Hospitality Marketing Club on Clubhouse!

Do you have any questions about how to rank #1 in your market on Tripadvisor, Google my Business, and other Review Sites?

Please be sure to send me a comment or message via and we will be happy to help!

Thank you so much for visiting! If you enjoyed this content, please listen, subscribe and follow us the Hospitality Reputation Marketing Podcast: Get Great Reviews on:


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