Hospitality From Within Author Sarah Dandashy chats with Adele about Inspiring Five Star Reviews

Are Mixed Reviews Jeopardizing Your Sales Team's Success? Here's what savvy hoteliers need to know.

Do Happy Employees = Happy Guests? Or is it vice versa? Guest: ex2cx expert, Jill Raff.

Tips From the #1 B&B in the World on Tripadvisor- The 25 Boutique B&B owner, Andy Banner-Price.

Creating a Culture of Innovation at Your Hotel or Restaurant

Do's and Don'ts of Embracing Feedback to Drive Revenue

Winning Digital Customers With Author Howard Tiersky

Five Star Service Recovery. Let's fix it!

Want to Get More Positive Guest Reviews? Here's where to start.

The Financial Benefit of Getting Great Guest Reviews in 2022

2021 Highlights -Time for Hotels to Rethink the Way We Respond to Guest Reviews - Top Floor Podcast

2021 Highlights- The Culture Panel of the Global Hospitality Summit

2021 Highlights- CRM- Our Secret Weapon to Avoid Guest Disappointment and Elevate Guest Loyalty

A Hotelier's New Year’s Resolution for 2022: Reduce Stress for Guests and Staff.

2021 Highlights - Top Misconceptions on Reputation Optimization and Guest Review Management

2021 Highlights- Adele visits Shep Hyken's Business Radio Show

Go From Housekeeping Woes to Housekeeping Wows with the Art of Housekeeping Expert, Lonny Wolfe

How to Inspire Great Restaurant Reviews with Ken McGarrie, Author of the Surprise Restaurant Manager

The Missing KPI All Hotels Need to Track as a Team: NPS

What Critical Tool is Your Hotel Marketing Tech Stack Missing?