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  • Writer's pictureAdele Gutman Milne, CHBA, CHDM

The Financial Benefit of Getting Great Guest Reviews in 2022

Are you ready to make 2022 extraordinary?

I had the pleasure of being a guest of the podcast, Winning Digital Customers, with Howard Tiersky, the author of the book of the same name and I am delighted to share the conversation with you here.

On his podcast, we discussed practices that can be applied to any company for incredible results.

  • What were the early steps taken as I initiated the process that led my company to achieve a company-wide 96.1% GRI -Guest Review Index during my tenure at Library Hotel Collection?

  • What I discovered was the double benefit of using feedback as an opportunity to evolve and innovate, improving not only the guest experience but also resolving the frustrations that erode the employee experience, and filling our team with confidence and a sense of pride?

  • How taking your guests' "temperature" during the stay can prevent a bad review before it's written.

  • How creating a plan to "sparkle sunshine" on your guest at every touchpoint of the guest experience can propel a business with good business one that gets a sunshower of great reviews.

  • While "sparkling sunshine is free, there is a cost to of time, diligence and yes, even some material of technology expenses, so how do the benefits outweigh the effort it takes to get great reviews?

Here's a little hint about my answer to that question!

I hope that you will enjoy this conversation.

If you would like me to help you plan a path to elevate your revenue, your guest review scores, and your employee satisfaction, please feel free to schedule a chat with me soon:

Learn more about Howard Tiersky and Winning Digital Customers:

Please subscribe, share and watch out for my new podcast coming out soon!


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