Carlo Carroccia, award-winning hotel manager, shares his process for phenomenal guest experiences.

10 Dos and Don'ts for Responding to Critical Guest Reviews to Cultivate Consumer Confidence

3 Skills Every Hotel Team Needs Now to Get Great Guest Reviews

A Short Story of Collaboration Made Simple + 7 Tips to Boost Sharing to Improve Guest Experiences

7 Practices to Stop Now if You Want Your Guests to Love Your Hotel

The Confetti Culture Playbook Author and Hotel General Manager, James Ferguson visits Adele Gutman

Create a Culture Where Teams Can Thrive: Emotional Self Mastery Author, Cheryl C. Jones

Do's and Don'ts of Embracing Feedback to Drive Revenue

Five Star Service Recovery. Let's fix it!

The Financial Benefit of Getting Great Guest Reviews in 2022

2021 Highlights -Time for Hotels to Rethink the Way We Respond to Guest Reviews - Top Floor Podcast

2021 Highlights- The Culture Panel of the Global Hospitality Summit

A Hotelier's New Year’s Resolution for 2022: Reduce Stress for Guests and Staff.